E-mail Setup
You can use any standard POP3 or IMAP e-mail client to access your e-mail account, or you can use our Webmail service to log on from any computer using a web browser (such as Internet Explorer, Firefox, Safari or Chrome).
If you'd prefer to use Webmail, click here to log in.
If you'd prefer to use an e-mail program, click on the program you'd like to use:
- Microsoft Outlook Express
- Microsoft Outlook 2000
- Microsoft Outlook 2002 (Office XP)
- Microsoft Outlook 2003
- Microsoft Outlook 2007
- Windows Live Mail
- Mail (Mac OS X 10.4 “Tiger”)
- Mail (Mac OS X 10.5 “Leopard”)
- Mail (Mac OS X 10.6 “Snow Leopard”)
- Microsoft Entourage 2004
- Microsoft Entourage 2008
- Mozilla Thunderbird
Or, if you're using a mobile device:
If you're using something not listed here, use our generic e-mail configuration settings, and let us know so we can provide better documentation in the future.
Spam Filtering
We work hard to prevent spam from reaching your Inbox. However, no spam filtering software is perfect, and sometimes spam does slip through. If you notice a pattern, where you're seeing a particular type of spam get past our filters repeatedly, let us know so we can figure out how to block similar messages in the future.
Worse, sometimes legitimate messages may be incorrectly blocked as spam. To help avoid this problem, any messages that look like they're probably spam but our filtering software can't be sure of will be moved to a special Spam folder. You can access this folder via IMAP or Webmail, and you should check it at least every week or so. Everything in there should be spam, and can be deleted. If you find a message in your Spam folder that is not spam, let us know so we can figure out why it was blocked and how to prevent the problem in the future.
If someone tries to send you e-mail but you never receive it, find out the date and time they sent the message (as exact as possible), what e-mail address they sent it from, and the subject line. Also, if the sender received an error message, that will help too. We can use this information to try to track down what happened - whether it was mistakenly blocked by our spam filter, or whether there was some other kind of technical problem.
Maintenance
If you use IMAP or Webmail, it's important to delete the messages from your Spam folder and to empty your Trash folder periodically. You may want to clean out your Sent folder as well. Messages in these folders take up disk space on the server, and if you exceed your disk usage quota, you won't be able to receive any more e-mail. Your e-mail client probably has options for automatically emptying your Trash folder; look around in the settings.
If you use POP3, you should set your client not to leave a copy of messages on the server, or to remove messages after a certain amount of time (e.g. 10 days). Also, you'll need to use Webmail to clean out your Spam folder periodically, since you cannot access that via POP3.